Rajen Sheth Demonstrates Google Apps
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Rajen Sheth Demonstrates Google Apps


RAJEN SHETH: Hi. My name is Rajen Sheth, and I’m
product manager for Google Apps at Google. And today I’m going to take you
through a tour of Google Apps, which is our suite
of collaboration and communications products to make
teams and organizations more productive. So Google Apps provides you a
variety of tools, starting with a personalized start page,
and going through a set of communications tools such as
mail and calendar, and then also providing a set of
collaborations tools, such as the ability to collaborate and
communicate on documents. And the idea is to take a
variety of Google’s tools that we provide to consumers and
bring it to a setting in which organizations can use it within
their organization, but hosted by Google. So I’m going to take you through
what the experience is like here, and the types of
things that help make users more and more productive. So the user experience starts
out here with the personalized start page. And with this page, there are
a few things that are very unique about it. So first of all, it’s
essentially a portal that users really will want to use,
and something that people will want to come back to. And so it give the organization
the ability to customize the page. So you can see that here, with,
for example, the header that’s customized for
this organization. But critical to this is that
it also gives the user the ability to personalize this page
to their taste, and bring in the information that they
want to see, and really make this their dashboard
for information. So for example, I, as a user,
can see everything from my personal work information such
as my email or my agenda for today, to my corporate
information, such as integration to my news for the
corporation, or integration to my customer accounts. And finally, we have over 5,000
of these Google Gadgets that are out there, that you
can bring in to provide a variety of different types of
information that will help you during the workday. And so I, as a user, can, for
example, very quickly reorient the page and drag things
around to make this personalized to my taste, and in
addition to that, actually add content onto this page. So my company or my organization
can actually provide me a set of Gadgets that
I can bring up to this page, and then you can choose
from the library of Gadgets that Google provides that will
give you a variety of tools that will help make you
more productive and keep you more informed. So from here then, this is the
jumping off point, where I can jump into the collaboration
and communications tools. So I’m going to jump
into email. So with email, what we’re
recognizing is that email is really where collaboration
starts. Collaboration really starts
where people communicate. And so what we focused on here
is not essentially trying to take people out of the inbox,
but make the inbox better and better, so that it is a more
useful tool for users. So I want to highlight a few of
the things that we’ve done here to make this very useful. So first of all, you can notice
here that the quota is extremely large, so with the
Google Apps Premier Edition we provide a 10 gigabyte quota for
your mail, which lets you preserve years upon years of
email within this inbox. So what this lets you do is
really make email a very, very useful tool. Now the thing is, though, once
you have a lot of this information within your inbox,
you also want to be able to find it very, very quickly. So we provide very, very fast
sub-second response Google search in order to allow you
to find that information at your fingertips. So you could have literally
gigabytes worth of email within this inbox, but find it
with just the click of a search button here. In addition to this, we provide
a variety of tools with the inbox that make
you more productive. So for example, here, you can
see that this user just got an email from a sales rep, and it’s
a very actionable email that she needs to respond
to very, very quickly. So we provide a variety of ways
that she can actually get back to the sales rep on
this particular topic. So you can see that he’s
actually looking for the status of a particular
product. Now I can see here that this
user, Jason Jones, is actually online by looking at
the green dot. And so as a result of that, we
can actually type an instant message and actually talk
to the user right here. So I’m going to tell Jason here
that we’ll get back to him very quickly on the status,
so that Jason knows that that’s the case. The thing to notice here is that
this is all within the web browser, so it doesn’t
involve any other applications. i can access this, and access
the full range of tools from any computer, anywhere, that’s
connected to the internet. And it gives me a very
rich experience regardless of where I am. So the other thing here is that
Jason is asking if this is a meeting that we can make,
so we provide tools to allow the user to essentially add
this to the calendar. And so what we do here is
interpret particular parts of the message to give
the user the right tools that they need. So here we interpreted that
there’s a meeting with Hestia, and it’s next Friday. And so based on the date of
the message, we interpret exactly when next Friday is, and
give you the option to add this to the calendar. These are just a few of
the examples of the tools that we integrate. So at this point, we want to
actually get back to Jason about the status of this
particular project. So I’m going to type in “project
orion dashboard.” And sure enough, I find
an email where this was being discussed. So I’ll go into this email. Now this email is a very typical
email of what you might see within the
corporation, and a few things to note here. So first of all, it’s a very,
very long thread. There are many people that
have responded to this. So what we do is actually
capture this within a conversation. And we have the stacked card
view, which will let you see all of the conversations very,
very easily, and initially see a summary of the conversation,
and then be able to click, and actually see the entire
message in that particular message. The second thing to note here
is that this is a typical conversation where a document
has been attached. And then this document is
subsequently edited by many users, who proceed to make their
changes and attach their own version of the document. Now the problem is that you end
up with six copies of this document, each with their own
changes, and you’ll have to actually reconcile all of
the changes manually. So this is where we bring in
Google Docs and Spreadsheets. And Google Docs and Spreadsheets
provide you with a tool to allow you to
collaborate on documents more and more efficiently. So you can see in this
particular thread, Mary has actually gone ahead and created
a Google Spreadsheet. And this allows everybody to be
on the same page with that particular spreadsheet. So let me show you what this
spreadsheet looks like in Google Docs and Spreadsheets. So this is what the Project
Orion Dashboard looks like. And you can see that it’s
essentially a shared dashboard that tracks the project
status. And it’s a very, very familiar
user interface, where you have the same kinds of capabilities
that you would expect within a spreadsheet program. But it adds the collaborative
capabilities that spreadsheet programs don’t provide. So while I’m editing this
document, and for example, changing the status of a
project, other people can be editing the document at the same
time, and updating their status as well. And as I’m changing this, I can
see other changes happen while this is going on. In addition, I can actually
then discuss these changes with whoever is on, whoever is
looking at the spreadsheet right now, at this time. And then I can also
collaborate. Now, this allows me to give
fine-grained control over who can edit the document, and
who can see the document. And this can change over time. And then basically, any of the
collaborators will then be able to come in and make their
changes in the document, and get everybody on
the same page. Now one thing that’s very
critical here is that if you have multiple people making
changes to the same document at the same time, you want
to be able to see what changes were made. So we provide a Revisions
capability. So with the Revisions feature,
you can actually step back through time, and see the
changes that were made at a variety of points during the
document’s life cycle. And then you can actually step
back and revert to any of these versions of the document
at any particular time. So we also offer a product
called Google Docs, which does the same thing for documents. And so we provide the ability
here to allow you to edit a document, and provide you the
same types of rich editing capabilities that you would
typically expect out of a word processor, things like, for
example, the ability to have formatting, things like the
ability to comment on particular areas of the
document, also the ability to do things like editing
tables or adding images to the document. But then, as with Google
spreadsheets, you have the ability to collaborate
on this. So you’re able to add people
that you want to collaborate on the document with. And then you can keep
track of revisions. So I can go back and actually
look at what revisions were made in this particular
document. So I can see, for example, who
made what change in this document at what time, and then
step back through any of the documents and see what
changes were made within this particular document. So here, I can see, for example,
that Cyrus added these two lines, and then
subtracted this line, about three weeks ago in this
particular document. This is a powerful tool that
allows multiple people to write a document, and compose a
document, at the same time. Now once you’re done with
collaborating on a document, the other part is, how do you
get this information out to all of you users, and how
do you publish this? So we provide you a
variety of ways of publishing the document. So we allow you to essentially
save this document in a variety of formats. You can save it as HTML, but
you can also save it in a variety of Office formats
and as PDF, as well. And then in addition to that,
if you just want to publish this internally to your company
via web, you can actually just click this link,
and actually publish the document to your corporation. So going back to this message,
the other thing that I needed to do is actually add something
to my calendar. So Google Apps provides users a
calendar, by which they can not only keep track of their
agenda, but in addition to that, they can collaborate with
other users very easily, and bring in more and more
information, so extending the capabilities of Calendar
to make it more of a collaborative medium. So a few things to note
on this calendar. So we provide a lot of the same
functionality that you would typically expect
with a calendar. So you can very easily create a
meeting, by just adding this to your calendar. You can also drag this meeting
around to another point on your calendar. You can extend it, such that if
you want to have more time for the meeting, you can make
it a longer meeting, or make it shorter. But we’ve also added a variety
of features here that make it more collaborative. So the first thing is that I
can very easily create a shared calendar. So all I need to do is click
on the plus link here, and create a project calendar,
for example. Now this is then a shared
calendar that I can then add a variety of tasks to, and then
share out with anybody within my company. And they can then overlay this
on top of their calendar. Now when I go and I create an
event, I have a choice. I can actually put this on my
personal calendar, or I can put this on any of the shared
calendars that I have. So you can see then when I bring in
one of the shared calendars what it does is it actually
overlays the events on top of my calendar in the
different colors. So I can clearly see what events
are part of the Project Orion Project Calendar. In addition to having these
shared calendars within your organization, you can bring in
other calendars from either within your organization
or from outside your organization. So for example, here’s a
calendar that a partner has shared in with me. So I can actually bring this
in to my calendar, and actually see what my partner’s
schedule is, in terms of free and busy information. So I can very quickly schedule
a meeting with a partner. But in addition to that, we
have indexed a variety of calendars out there, and provide
you the ability to add these counters onto your
personal calendar. So for example, if you want to
keep track of events within the industry, you can look
up particular events and particular calendars that relate
to your particular industry, and add that
to your calendar. In addition, for example, if I
wanted to add calendars of personal interests, so, for
example, the NCAA tournament, I can actually find what the
calendar is for the NCAA basketball tournament, and
add this to my calendar. Now this is actually
a live calendar. Now when I go back to my
calendar, you can actually see within this that we’ve added
in the big games that will happen for this particular
tournament. And this gets updated in
real-time, so that you’re able to see any changes that happen
to this particular calendar. So this is the basics of
the user experience. It provides you all of the
tools you need in your everyday life to collaborate
with your co-workers and to bring in information
that you need. So the other part is we want to
make this very, very simple for the IT administrator of a
corporation to very easily deploy to their users. So what we do is, we allow you
to very quickly sign up for this on the web. So you can go through a very
simple sign up flow, and actually sign up for this
service, and the up and running within less
than a minute. Now, within here, you can then
essentially choose the services that you want to deploy
to your users, and activate those services. So from this web-based
dashboard, you can see the services that you’ve
activated. And you can see status about
the various users that you might have on the system. So you’ll see a dashboard to see
the kind of activity that you have on the system. You can then go into the various
user accounts and actually see, within here, who
your users are, and actually manage your users. So I can go in, for example,
here and change the password of the user, suspend the user,
delete the user, do a variety of tasks that you typically want
to do with the users on your messaging and collaboration
system. We give you a variety of
abilities to customize this domain as well. So we let you, for example, swap
out the logo on each of the applications and put
in your own logo. You have the choice with the
Premier Edition of Google Apps to hide advertising, and either
display or not display advertising. And you also have a variety
of information about your account, including the ability
to dial in and call in to support, if you ever need any
help with any issues. Also, for each of the various
applications, we give you the ability to set policies. So for example, within something
like Google Docs and Spreadsheets, you may want to
restrict the ability to send documents outside of
your organization. So we give you the ability to
say whether or not users can share documents outside of the
organization, and if they do, to warn them, and let them
know that they’re sharing something outside
of the company. And we provide a variety of
settings similarly for a variety of the other
applications here. So in conclusion, really what
we’re driving towards here is providing the end user very
simple, very easy to use tools that will make them more and
more productive within the workday, and providing the IT
administrator a very simple tool to be able to deploy
these services to the organization without much
hassle, and as a result of that, make both the IT
department as well as your users more and more
productive.

18 thoughts on “Rajen Sheth Demonstrates Google Apps

  1. You know that feeling you get when you are leaning back in your chair and just starts to fall backward? That's the feeling I get when I'm 'offline'.

  2. He's a very good speaker. It's an awesome application, I really wouldn't mind this being used on small home networks 😀

    google are going HUGE lol

  3. This is a great video. I really like the messaging and collaboration. The video is about 1 year old and there are a lot more new things in the current version.

  4. Pretty good video, if you like this you will love the real thing given this is a little old now and some of the info out of date (for example you now get 25gb of space not 10gb as mentioned)

  5. Hello Rajen, how do we create page 0:14 seconds in your video please. starting from ACME to top to all apps on a page in gogle sites.. Thanks!

  6. извини. что не изучила английский. но очень шорошо знаю украинский язык. напиши или скажи что нибудь на украинском языке

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